The processing of the personal data in our customer and marketing registers can be summarized as follows:
- We collect the information that you have shared with us (e.g. address, phone number, email) in order to provide appropriate services for you. The information is used in, for instance processing orders, arranging deliveries and occasionally, informing about discounts.
- Our website collects data through cookies so that we can develop the operation of our online store even better. This data is used only as anonymized.
- Your data is processed by ACON employees and the processing is based on the customer relationship or your consent.
- Your data will not be disclosed to third parties, but may be transferred to trusted service providers for processing.
- You can easily and at any time request the deletion of your data and/or the termination of marketing directed at you.
Acon Finland Oy Ltd (Y-0896873-7)
What data does ACON collect?
We can collect your information when you order our products, visit our website/store, or if you interact with us otherwise. We do not collect any sensitive personal data on our customers.
We use external payment service providers approved by the Financial Supervisory Authority to handle payment transactions in our online store, which offer different payment method options and act as payment brokers. ACON does not collect or process any of your information related to the online store payment transaction, such as your account or credit card information. Regarding personal data related to payment transactions, the relevant payment service provider acts as the controller.
The data we collect can be divided into two categories based on the data source: (a) the information provided by you, and (b) the information we collect automatically. We may combine and mix the information that we collect automatically with the information that you provide.
Information provided by you
We can collect and process the personal data that you provide, such as your name, phone number address and email address. Providing these contact details is mandatory when purchasing products through our online store. Providing an email address is also mandatory if you want to register and create a user account on our site. We may also collect other information you give us. In addition, we store information in the register on whether you have given your consent to direct marketing via the electronic means or whether you have prohibited direct marketing.
Information collected automatically
2. For what purposes do we use your personal data?
We can use your personal data for customer relationship management, communication, order processing, delivery of products and services, development of operations and services, analytics and statistical purposes, as well as targeted advertising and marketing.
The basis for the processing of personal data is the contract for the delivery of the product (online store purchases), your express consent (marketing register) or your customer relationship with us and our related legitimate interest in managing the customer relationship and targeting marketing (customer register).
3. Who processes your personal data?
Your personal data is processed by employees of ACON whose duties are related with marketing, sales or administration. Our staff is trained in safe data processing and each group of employees processes data only to the extent which is necessary to carry out their respective duties.
We may transfer your personal data to be processed by external trusted service providers too. Such service providers provide us services such as data processing and other information technology services, campaign and analytics services as well as opinion poll and market research services. We do not allow the service providers to use or transfer your personal data for any purpose other than to provide services on our behalf. We have binding data processing agreements with all our service providers to ensure that the requirements of the EU General Data Protection Regulation and other applicable laws are taken into account.
4. Will your personal data be transferred outside the EU or EEA?
Your personal data is mainly processed within the European Union. However, we also use the American service provider Klaviyo for direct marketing and communication, so your personal data can be transferred outside the European Union if the requirements of data protection legislation are met. In order to protect personal data and protect the rights of registered users, Klaviyo is committed to complying with the EU data protection regulation in accordance with the EU Commission's model contract clauses and the terms of the data processing agreement, and to implement the necessary additional measures to ensure an adequate level of data protection. See more details: https://www.klaviyo.com/legal/privacy-policy.
5. Will your personal data be disclosed to third parties?
If, for strategic or other business reasons, we decide to sell or transfer our business in whole or in part, we may, as part of such sale or transfer, pass on data that we have collected and maintained, including customer information containing your personal data, to anyone who is a party to the sale or transfer of the business.
Additionally, we may disclose your personal data if we consider it necessary because of an applicable law, regulation or an authority’s request.
6. How we ensure the securityof data processing?
We keep your data in electronic records and have taken appropriate steps to safeguard your personal data. The personal data is protected against unauthorized access and accidental or unlawful destruction, alteration, disclosure, transfer or other illegal processing. Access to the data and editing and any processing of the data requires user authentication and a secure connection. The access to the data records is only allowed for designated persons who are responsible for system administration or customer relations management.
7. For how long your personaldata will be stored?
8. Your Rights as a data subject
You have the right to access your data, the right to demand that inaccurate information be rectified, erased or completed. You have the right to rely on any of your rights established by data protection legislation, such as the right to restrict or object processing, as well as the right to transmit the data from one system to another. In order to ensure reliable identification, we may in certain cases require that the requests concerning the use of your rights need to be presented personally at our office or in a letter with signed personally by you including identification details. We will respond to your requests in writing.
You also have the right to prohibit the use of your data for direct marketing. If you have given us a consent to send you marketing communications, you may later object such communications in accordance with the instructions we include in the messages.
We always wish to resolve any issues concerning the processing of your personal data directly with you and we are committed to respect all your rights. However, if you are not happy with our data processing practices and how we process your personal data, you have a right to lodge a complaint with a supervisory authority.
Third Party Cookies
While visiting our website, users may come across third party cookies through content imbedded by other internet providers. These cookies may communicate with other websites – such as social media platforms or other external platforms – in order to collect information. It is possible that such information is collected even if one does not personally use the platforms in question. It is not possible for the us to track and monitor the emergence and use of such cookies. We do not engage in separate monitoring activities for these types of cookies. For more information, please resort to the data confidentiality policies of the following service providers:
Our website uses Google Analytics. This is a service provided by Google Inc. for analyzing online behavior and website functionality. Google analytics uses a series of cookies to gather information and uses this to create statistics on user behavior. Additionally, the service monitors and improves the performance (performance cookies) of the website. Users cannot be linked to data points collected by these cookies as all information collected by these cookies is pseudonymized. For further information, please visit: