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Customer Service

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Customer service

Our acon24.com Customer Service is open during normal business hours for Central standard time.Most orders placed on acon24.com ship within 24 hours from the order. In case you need to change your order or ask for more info, ACON´s customer service associate can be reached via email at aconeu(at)acon24.com.

In case you are interested in becoming a distributor for the ACON Wave-products, please contact ACON EU stafF at aconeu(at)acon24.com.

 

Shipping

Most orders placed on acon24.com ship within 24 hours from the order. Shipping generally takes 3-7 days via ground service, depending on where you are located. When placed an order, the shipment can be tracked online by tracking number.

 

Payments

Following payment methods can be used:

  1. Visa
  2. Mastercard

Warranty

All products have warranties from one (1) to five (5) years, depending on a product. A more detailed information of Warranty of a specific product is presented in the product info page.

 

Returns

All Returns or Exchanges must be completed within 90-days of original shipping date. All items must be new, unused, and in the original box and packaging. A 15% re-stocking fee will be applied to returned item(s).

Returning an Item

  • STEP 1. Please contact us at aconeu(at)acon24.com to inform about the return.
  • STEP 2. Return the item with its original packaging to:

ACON FINLAND OY

Terminaalitie 9, 90400 Oulu, FINLAND 

 

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