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Customer Service

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Customer service

Our acon24.com Customer Service is open during normal business hours for Central standard time.Most orders placed on acon24.com ship within 24 hours from the order. In case you need to change your order or ask for more info, ACON´s customer service associate can be reached via email at aconeu(at)acon24.com.

In case you are interested in becoming a distributor for the ACON Wave-products, please contact ACON EU stafF at aconeu(at)acon24.com.

 

Shipping and receiving

Most in-stock products ordered on acon24.com will ship within 24-48 business hours. Shipping usually takes 2-7 days via ground service and 3-10 days via freight service (applicable to heavy shipments). Delivery times vary also depending on where you are located. Your shipment can be tracked online by the tracking number once it has left our warehouse.

Many of our products are heavy. Products are well packaged for shipping and usually delivered without any damage to the content, but if your shipment for some reason has suffered damage while in transit, we would prefer that you accept the delivery of your shipment and call us immediately with your concerns. We will work with you to identify any damage to the content. This way we will be able to faster replace any damaged or missing parts.

Upon receipt of your product, and before assembly and / or use, please make sure that shipment contained all products and parts that you ordered. Compare content of the shipment to the parts list in the assembly instructions, if applicable. If any products or parts are missing, or if you received an incorrect item, please contact us immediately so we can promptly address any issues with missing, damaged or incorrect items.

 

Payments

Following payment methods can be used:

  1. Visa
  2. Mastercard

Warranty

All products have warranties from one (1) to five (5) years, depending on a product. A more detailed information of Warranty of a specific product is presented in the product info page.

 

Returns

All Returns or Exchanges must be completed within 90-days of original shipping date. All items must be new, unused, and in the original box and packaging. A 15% re-stocking fee will be applied to returned item(s).

Returning an Item

  • STEP 1. Please contact us at aconeu(at)acon24.com to inform about the return.
  • STEP 2. Return the item with its original packaging to:

ACON FINLAND OY

Terminaalitie 9, 90400 Oulu, FINLAND 

 

Copyright © 2018 Acon EU, Inc.